Free healthcare team resource
Healthcare communication when someone feels overwhelmed
Free healthcare communication guide for overwhelmed patients and families: clear next steps, teach-back practice, and a nonclinical team checklist.
Read the guideOrganizational training
Hospital systems & healthcare organizations
Hospital Staff Communication & Handoffs
Develop consistent communication across patient encounters, family conversations, departments, and team handoffs.
Designed forClinical and nonclinical teams, unit leaders, patient-experience staff, reception teams, and care coordinators.
What your team will practice
- Describe a patient’s concern without speculative labels.
- Practice communication that preserves the patient’s voice.
- Prepare a unit communication and handoff improvement plan.
THE COURSE CURRICULUM
Six focused modules.
Each module includes original teaching, a fictional case, guided practice, an editable tool, a graded reflection, and two exit checks. Finish with a practical organizational action plan.
Six planned learning hours, plus a final action plan. This educational course does not confer licensure or approved state training or continuing-education credit.
TRY A SAMPLE ACTIVITY
Practice a different response.
At a fictional department transfer, the receiving staff member hears, “The patient is upset,” but does not know the patient’s question or who will respond.
What information would make this handoff more useful?
This is a fictional practice case. Group training adapts scenarios to your setting.
Learning foundations
These resources inform component concepts. The course structure, cases, and tools are original Rico’s Development materials. Source inclusion does not imply endorsement or certification.
Bring the course to your team.
Share your learner count, setting, and training goals for a custom group quote.