RICO’S DEVELOPMENT LLC · EFFECTIVE OCTOBER 9, 2026
Support & consultation policy
What to expect from grading, chat, and your one-hour video appointments.
Grading and chat
Submitted reflections and capstones receive grading and feedback within three business days. If an instructor requests revisions, the same turnaround applies to the new submission. Private coursework chat receives a reply within one business day.
Business days are Monday–Friday, excluding U.S. federal holidays, in Central Time. Chat is asynchronous academic support, rather than a continuously staffed live service. For account or payment help, contact channelle.rico@yahoo.com.
Appointment availability
Consulting is flexible by appointment. Request your preferred future date, time, and time zone in your course’s Instructor support tab. Your instructor confirms availability and supplies a video link. A requested time is not confirmed until it appears as Confirmed.
Each course includes five 60-minute calls per learner. Additional 60-minute calls cost $75 each. Use included credits first. Your credits are reserved when requested and have no scheduled expiry while your course access remains active.
Rescheduling and cancellation
Cancel an unconfirmed request at any time to restore its credit. For a confirmed appointment, give at least 24 hours’ notice. Cancel in the portal and request a new time, or message your instructor.
Within 24 hours of a confirmed appointment, contact your instructor. Late cancellations and no-shows ordinarily use the reserved credit; emergency exceptions may be granted. If your instructor cancels, your credit is restored.
Calendar invitations and reminders
After confirmation, download an invitation from Instructor support. The calendar file includes the appointment time, video link, and alerts for 24 hours and one hour before the call. Your calendar application and notification settings control whether those alerts appear. Re-import the invitation after a time change and remove cancelled events if your calendar does not do so automatically.
Portal reminders are checked on the site’s configured schedule. Transactional email invitations and reminders are sent only after a verified sender is connected. Scheduled checks may be delayed; the confirmed time in your course account is the authoritative appointment record. Calendar invitations contain private meeting links: keep your files and calendar private. A calendar or video provider receives the information needed when you import or join.
Preparing for your call
Join using the confirmed video link and your chosen time zone. Bring course questions or fictional practice examples, rather than identifiable records. We do not record calls by default; any recording requires prior agreement and consent.
Consulting is educational and does not replace therapy, diagnosis, medical care, or emergency assistance.