Your questions,
answered.

Yes. The parent, educator, and healthcare course pages include a free first-lesson preview with the same interactive learning layout. Preview entries are temporary. Saving work, grading, chat, consultation access, and downloadable worksheets come with the paid course.

Every paid course includes an editable HTML worksheet pack, plus an individual worksheet from each lesson. Open the downloaded file in a browser, type offline, and use Save a copy with my answers. Print / Save as PDF makes a printable copy. Copy your completed answers into the course workspace to submit for grading.

After your instructor confirms an appointment, use Add to calendar in Instructor support. Invitations include 24-hour and one-hour alerts; your calendar notification settings control delivery. Re-import after a time change. Portal reminders are checked on the configured service schedule. Email invitations and reminders require connected transactional email delivery.

One course for one learner, lifetime course access, instructor grading, private consultant chat, and five one-hour video calls. Additional one-hour calls are $75. There is no recurring charge.

Sign in with your course account email and password, purchase your course, and open My learning. Organizational staff use their team’s private enrollment link and their own accounts to claim a paid seat. Use the same account each time.

No. Create your course account with your own email address and a password. Save the private recovery code shown once after registration. If you purchased through ChatGPT before, sign in that way once and add email sign-in in Account settings to keep your existing courses.

Use the recovery code you saved when you registered. A password reset email is available when email delivery is connected. Each reset signs out existing email sessions and replaces the recovery code. Keep your code private; your instructor does not need it.

The parent, educator, and healthcare professional tracks each contain 49 planned one-hour lessons across seven weeks. Organizational courses each contain six planned one-hour modules plus a final action plan. All courses are self-paced.

Within three business days after you submit. Chat replies arrive within one business day. Business days are Monday–Friday, excluding U.S. federal holidays, in Central Time.

Open Instructor support in your purchased course, choose your time zone, and request a preferred future time. Appointments are flexible and require instructor confirmation. The confirmed appointment includes a video link.

Yes. Cancel an unconfirmed request at any time. For a confirmed call, give at least 24 hours’ notice to restore the credit, then request a new time. Contact your instructor about late changes or emergencies.

Unused included and purchased credits have no scheduled expiry while your course access remains active. Refunded course purchases remove their included support.

Yes. Choose Invoice request or Purchase-order request on the team quote form. Channelle will agree the scope and payment arrangements with your purchasing contact. Access begins after payment is verified; submitting a purchase order does not activate access.

A downloadable educational completion certificate becomes available after the published completion requirements are met. It is not a license, clinical certification, or approved continuing-education award.

No. Buyers see enrollment totals and aggregate completion totals. You can choose to share your name and completion status in the team report. Your assignments, grades, feedback, chat, and consultation details remain private.

Yes. Request a full course refund within seven calendar days of payment. Use the contact form or email channelle.rico@yahoo.com. See the refund policy for additional calls and workshops.

Use the website contact form or email channelle.rico@yahoo.com. Include the course and the email associated with your account; never send card numbers or account passwords.