Free healthcare team resource
Healthcare communication when someone feels overwhelmed
Free healthcare communication guide for overwhelmed patients and families: clear next steps, teach-back practice, and a nonclinical team checklist.
Read the guideCourse hub / In care settingsWeek 1 · Days 1–7
Week 2 · Days 8–14
Week 3 · Days 15–21
Week 4 · Days 22–28
Week 5 · Days 29–35
Week 6 · Days 36–42
Week 7 · Days 43–49
SEVEN-WEEK DRS PROGRAM
Healthcare Communication & Behavior Support Course
Build skills for clear patient and family communication, supportive responses during stressful encounters, respectful boundaries, and coordinated care-team handoffs.
Practice accessible communication and thoughtful patient support within your role.
49 daily lessonsLifetime access
Learn it. Practice it. Make it useful.
Read the complete lesson and explore a fictional case.
Build a practical tool with guided, editable fields.
Write a reflection and check your understanding.
Save your work and return at your own pace.
Work reviewed by your instructor
Submit your practice, receive grades and personal feedback, and revise with guidance.
Private consultant chat
Ask coursework questions at no extra charge. Replies within one business day.
Five one-hour video calls
Included in every $250 course. Additional one-hour consultations are $75 each.
BEFORE YOU ENROLL
Answers for your next step.
Check the course details and get answers without waiting for an email reply.
What does the US$250 payment include?
One course for one learner, lifetime access, interactive lessons, downloadable worksheets, instructor grading, private chat, and five one-hour video consultations. It is a one-time payment. Additional one-hour calls are US$75 each.
How do I start?
Create an account with your own email address and a password. After completing payment, open My learning to access your course. You do not need ChatGPT or a phone number to register.
Can I learn at my own pace?
Yes. Each of these courses includes 49 planned one-hour lessons organized across seven weeks. Move at your own pace and revisit lessons. Video consultations are arranged by appointment and require instructor confirmation.
Which languages are available for support?
Course materials are available in English and Spanish. Instructor chat, grading feedback, and video consultations are currently in English.
What if the course is not right for me?
You can request a full course refund within seven calendar days of payment. See the refund policy for how to request it.
TAKE A LOOK BEFORE YOU ENROLL
Your first lesson is open.
Explore a real lesson, work through a fictional case, and try the same practice fields and answer guidance you’ll use in your paid course.
YOUR SEVEN-WEEK PATHWAY
A clear path from curiosity to practice.
Lesson content unlocks after purchase.Week 1 · Days 1–7Understanding behavior in healthcare
Describe behavior, identify role boundaries, and recognize when clinical attention takes priority.
- 01Behavior as information in healthcare
- 02Describing observations without judgment
- 03Recognizing changes that need clinical attention
- 04Working within your professional role
- 05Making care sensitive to trauma
- 06Starting with patient priorities and strengths
- 07Week 1 healthcare perspective lab
Week 2 · Days 8–14Observing patterns and care conditions
Build a cautious explanation from observations, patient input, and the care environment.
- 08Recording the sequence of an encounter
- 09Considering physical comfort and care needs
- 10Understanding baseline and changing conditions
- 11Reviewing the care environment
- 12Choosing useful observations and measures
- 13Using the Healthcare Behavior Decoder
- 14Week 2 observation and context lab
Week 3 · Days 15–21Communicating and making decisions together
Create accessible conversations that support understanding, consent, and patient priorities.
- 15Opening a clear and respectful conversation
- 16Explaining clearly and using teach back
- 17Working with language support
- 18Making communication accessible
- 19Supporting informed choices and declined care
- 20Partnering with families and chosen supporters
- 21Week 3 accessible conversation lab
Week 4 · Days 22–28Supporting participation and responding to distress
Prepare predictable care, rehearse respectful responses, and coordinate appropriate assistance.
- 22Preparing predictable care encounters
- 23Offering comfort and regulation supports
- 24Responding to early signs of distress
- 25Setting respectful boundaries
- 26Resolving inconsistent team responses
- 27Obtaining help when safety is at risk
- 28Week 4 response and coordination lab
Week 5 · Days 29–35Applying skills across healthcare settings
Adapt communication and escalation to age, setting, cognitive needs, and presenting concerns.
- 29Supporting children and adolescents in care
- 30Supporting adults with cognitive difficulties
- 31Responding respectfully in behavioral healthcare
- 32Addressing substance and medication concerns
- 33Responding to suicide or self harm disclosures
- 34Adapting communication outside the unit
- 35Week 5 healthcare situations lab
Week 6 · Days 36–42Coordinating a patient support plan
Connect goals, team roles, documentation, transitions, and follow-up in one practical plan.
- 36Choosing a shared and measurable goal
- 37Using SBAR to communicate a concern
- 38Completing a reliable handoff
- 39Documenting accurately and protecting privacy
- 40Coordinating an interdisciplinary support plan
- 41Supporting transitions and follow up
- 42Week 6 patient support plan workshop
Week 7 · Days 43–49Reviewing practice and demonstrating learning
Evaluate implementation, complete the capstone, and plan the next thirty days.
- 43Reviewing progress and equitable access
- 44Reviewing an incident and repairing trust
- 45Making professional practice sustainable
- 46Carrying support across care settings
- 47Completing the healthcare capstone
- 48Reviewing knowledge and professional growth
- 49Completion and the next thirty days
Thoughtful practice, reviewed learning.
Each daily reflection requires at least 250 words, a completed tool, and reviewer feedback. Course completion requires all 49 submissions, at least 408 of 510 points, at least 16 of 20 capstone points, and the full capstone safety score. Forty-nine hours is the planned workload; your pace may vary.
Use fictional cases for submissions. Keep student, patient, and child identifying information out of the course.